1. Introduction
Welcome to MySelection. My Selection Australia Pty Ltd (ACN 663 594 330) ("MySelection", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.myselection.com.au (the "Site" ), and when you use our e-commerce and brand development services (the "Services").Please read this Privacy Policy carefully. By using our Site or engaging our Services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated into our Terms of Service.We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). Where applicable, we also comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection laws.
2. Our Role as a Data Controller and Processor
It is important to understand our dual role in data protection:•Data Controller: We act as a data controller when we collect and process personal information from our direct clients ("Creators") for the purposes of providing our Services, managing our business relationship, and for our own marketing.•Data Processor: When we handle the personal information of your end customers ("Customers") on your behalf as part of our Services (e.g., processing orders, managing customer service), we act as a data processor. In this capacity, you, the Creator, are the data controller, and we process Customer data based on your instructions and our contractual agreement.This policy primarily covers our obligations as a data controller. Our data processing activities on your behalf are governed by the data processing addendum within our Terms of Service or a separate agreement.'''
3. Information We Collect
We may collect personal information in various ways, including when you interact with our Site, fill out our contact form, communicate with us, or engage our Services.3.1. Personal Information from Clients (Creators):•Identity and Contact Data: Including your name, business name, email address, phone number, and physical address.•Financial and Transactional Data: Including payment card details, bank account information, and details about payments to and from you.•Client Content: Including brand assets, product information, and any other materials you provide to us for the purpose of the Services.•Communications Data: Including all correspondence and communication records between you and us.3.2. Information from End Customers (processed on your behalf):•Identity and Contact Data: Name, email address, shipping address, and phone number.•Transactional Data: Details of products and services purchased, order details, and payment information.•Customer Service Data: Information provided during customer service interactions, including inquiries and support tickets.3.3. Technical and Usage Data:•Log and Device Data: Information that your browser sends automatically, such as your IP address, browser type and version, device type, time zone setting, and operating system.•Usage Data: Information about how you use our Site and Services, including pages visited, time spent on pages, and links clicked.•Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Please see Section 9 for more details.
4. How We Use Your Information
We use the information we collect for the following purposes:•To Provide and Manage Our Services: To set up your account, provide the agreed-upon Services, process payments, and manage our contractual relationship.•To Communicate With You: To respond to your inquiries, send you service-related announcements, and provide customer support.•To Improve Our Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our Site and Services.•For Marketing and Advertising: To send you information about our services, promotions, and events that may be of interest to you. You may opt-out of receiving marketing communications at any time.•To Comply with Legal Obligations: To meet our legal and regulatory requirements, including for tax purposes, and to prevent fraud.•To Enforce Our Rights: To enforce our Terms of Service and other agreements.When acting as a data processor, we use your Customers' information solely to provide the Services to you, as instructed by you and as necessary for the performance of our contract.
5. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information to the following categories of third parties for the purposes described in this policy:•Service Providers and Subcontractors: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf. This includes manufacturers, logistics and shipping providers, payment processors, e-commerce platform hosts, and providers of IT, marketing, and analytics services.•Professional Advisors: We may disclose information to our professional advisors, including lawyers, accountants, and auditors, as necessary in the course of the professional services that they render to us.•Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).•Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.When we act as a data processor, we will only disclose your Customers' information as instructed by you or as required to provide the Services (e.g., sharing a shipping address with a logistics provider).
6. International Data Transfers
Our business operations are global, which means your personal information may be transferred to, stored, and processed in countries other than your own, including Australia, the United States, and countries where our service providers are located.These countries may have data protection laws that are different from the laws of your country. We take appropriate steps to ensure that your personal information remains protected when it is transferred internationally. For individuals in the European Economic Area (EEA), this may include using Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms to ensure a level of data protection that is equivalent to the one in the EEA.
7. Data Security
We have implemented appropriate administrative, technical, and physical security measures to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure data storage practices.However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, such as Australian taxation and corporate law), resolve disputes, and enforce our legal agreements and policies.When we no longer need your personal information for a permitted purpose, we will take reasonable steps to destroy or de-identify it.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:•Right of Access: You have the right to request a copy of the personal information we hold about you.•Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.•Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain conditions.•Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.•Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.•Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions, particularly for direct marketing purposes.For Australian Residents: You have rights to access and correct your personal information under the Privacy Act.For EEA Residents: If you are in the European Economic Area, you have these rights under the GDPR. You also have the right to lodge a complaint with a supervisory authority.To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and for analytics and advertising purposes. Cookies are files with a small amount of data which may include an anonymous unique identifier.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
11. Children's Privacy
Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions or complaints about this Privacy Policy or our privacy practices, please contact us at: My Selection Australia Pty Ltd. Email: support@myselection.com.au. If you have a complaint and are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).